Shipping & Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (minus shipping charges) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Elleebana Beauty strives to give you superior service and your satisfaction is our number one priority. We will gladly accept returns that are unopened & unused within 30 days of purchase. You can mail to:
PO Box 851
Keyport, WA 98345
Since Elleebana Beauty supplies licensed professionals, we are unable to offer a refund on product that has been opened or used.