Shipping & Returns
Orders will be processed the same day when received prior to 3pm MDT, Monday-Friday and 11am MDT Saturday. Orders placed on Sunday or on Holidays will be processed the following business day. Upgraded shipping such as Priority or Express will be shipped the same day when received by 3pm MDT and Saturday 11am MDT.
Due to Covid-19 there could be unanticipated delays.
Once a package leaves our warehouse and is scanned by the chosen carrier, such as USPS, it is then the responsibility of the carrier. Your carrier can track the package to indicate the last scanned location and every attempt should be made to work with the carrier to aid in the recovery of the package.
If your package is late or is shown to be delivered, and you have not received it, please work with your local carrier to track the package and retrieve it. Elleebana Beauty is not responsible for mis-delivered, damage during delivery or lost packages once the package has been scanned at the origination.
If you choose to add insurance or a delivery signature, please contact us at firstname.lastname@example.org.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. The cost of shipping to return your Items will be at your own expense. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (minus shipping charges) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Elleebana Beauty strives to give you superior service and your satisfaction is our number one priority. We will gladly accept returns that are unopened & unused within 14 days of purchase. You can mail to:
Since Elleebana Beauty supplies licensed professionals, we are unable to offer a refund on product that has been opened or used.